MIX Sunless Terms and Conditions 2026/2027

1. Agreement to these Terms

These Terms and Conditions (the "Terms") govern the use of www.mixsunless.com (the "Site") and all purchases made through it. The Site is an e-commerce website owned and operated by Tan Training ("MIX", "MIX Sunless", "we", "us"). By using the Site or placing an order, you confirm that you have read and understood these Terms and agree to follow them at all times. These Terms are effective January 1, 2026.

Through the Site we sell MIX Tanning Solutions, professional-grade spray tan products intended for trained spray tan artists, and we offer Mentorship and Training services.

Please read these Terms carefully before ordering, because they include important limits on returns, refunds, shipping damage, and international orders.

If you do not agree to these Terms, please do not place an order. Questions are always welcome at hello@mixsunless.com.

2. Our Products Contain Sensitive, Professional-Grade DHA

Every spray tan solution sold on the Site is formulated with a sensitive, professional grade of DHA (dihydroxyacetone), the active ingredient that develops your tan. DHA is a naturally reactive ingredient. It can weaken, become inactive, or begin to expire when the product is exposed to heat, direct sunlight, humidity, or freezing temperatures, or when it is stored incorrectly.

Because of this, you are responsible for storing our products properly from the moment they are delivered. We recommend that you:

• Store solutions in a cool, dark place, away from direct sunlight and heat sources.
• Keep bottles tightly sealed and upright when not in use.
• Avoid leaving packages outside, in vehicles, or in warm rooms after delivery.
• Use products within the shelf life indicated on the label, and check the colour and scent before each use.

MIX is not responsible for any loss of product performance, colour change, or expiration caused by heat, sunlight, improper storage, or handling after the product leaves our facility. Product performance may also vary with application technique, client skin preparation, and development time, none of which MIX controls.

3. No Returns or Refunds

All sales on the Site are final. Due to the sensitive nature of spray tan solutions, we do not accept returns, exchanges, or refunds on any product, whether opened or unopened.

Once a product has left our facility, we cannot verify how it has been stored or handled, and we cannot resell it safely. This policy protects every MIX customer by making sure the product you receive has never been in another customer's hands.

This includes, without limitation:

• Products ordered in the wrong size, colour, or formula.
• Products that have changed colour, scent, or performance after delivery.
• Products that were stored in heat, sunlight, or other unsuitable conditions.
• Orders that are refused, returned to sender, or abandoned at customs.
• Change-of-mind orders.

Please check your order carefully before completing checkout. If you believe we shipped you the wrong item, contact us at hello@mixsunless.com within 48 hours of delivery with your order number and photos of what you received, and we will make it right.

Services. All Mentorship and Training services sold on the Site are paid in full at the time of ordering and are non-refundable. 

Nothing in these Terms removes rights you may have under laws that apply to you and cannot be waived by contract.

4. Shipping, Damaged Items, and Spills

Risk of loss passes to you when we hand your order to the carrier. MIX is not responsible for items that are damaged, leaking, spilled, crushed, lost, or delayed while in the carrier's possession. Once a package leaves our facility, the carrier is responsible for its condition and delivery.

If your order arrives damaged or spilled, you must file a shipping claim with the carrier. Carriers require evidence, so please do the following as soon as the package arrives:

1. Do not throw away the box, packing materials, or damaged product until the claim is resolved.
2. Photograph the outside of the box from all sides, including the shipping label.
3. Photograph the inside of the box and the damaged, leaking, or spilled items exactly as you found them.
4. File a claim with the carrier shown on your tracking information, and submit your photos as evidence.
5. Email hello@mixsunless.com with your order number and the same photos. We want to help, and we will do our best to support your claim and get you back to tanning as quickly as possible.

Claims reported more than 7 days after delivery, or without photos, are often rejected by carriers, so please contact us right away.

We pack every order carefully, but we cannot guarantee the conditions a package is exposed to in transit. Delivery dates shown at checkout are estimates, not guarantees.

Delivery. Goods are shipped by standard delivery by post, which typically takes 5 to 14 business days. Delivery times exclude weekends and statutory holidays and may vary due to unforeseen circumstances. Delivery charges are added to the price of the goods at checkout.

You must provide a complete and accurate delivery address, including the recipient's name. We are not liable for goods delivered to the wrong address or wrong person because the information you provided was inaccurate or incomplete.

5. International Orders, Importing, and Local Regulations

MIX maintains product compliance in the United States and Canada only. These are our official distribution countries, and our products are formulated, labelled, and registered to meet the regulations that apply there.

MIX has proudly worked with spray tan artists outside the United States for many years, and we welcome international orders. However, when you order from the Site for delivery to any country other than the United States or Canada, you are acting as the importer of record and you accept the following:

• You are responsible for importing the products into your country, including all customs duties, import taxes, brokerage fees, and any other charges your country applies. These are not included in your order total.
• You are responsible for knowing and following your own country's laws and regulations around DHA, cosmetics, and spray tanning products, including any registration, labelling, or ingredient requirements.
• MIX makes no representation that our products are compliant with, registered under, or approved by the regulations of any country other than the United States and Canada.
• Placing an order is a business decision you make with this knowledge. If customs holds, delays, rejects, or destroys your shipment, or requires modifications or additional fees, that is your responsibility, and no refund will be issued.
• You are responsible for using the products in a manner that is lawful in your country and for any professional licensing your country may require.

If you are unsure whether our products can be imported into your country, please check with your local customs or cosmetics regulator before ordering. We are happy to answer product questions at hello@mixsunless.com, but we cannot provide legal or regulatory advice for countries outside the United States and Canada.

6. Professional Use and Your Responsibilities

Our products are professional-grade and intended for use by trained spray tan artists. By ordering, you confirm that you are at least 18 years old and that you have the training and knowledge to use spray tan solutions safely.

You are responsible for:

• Reading all product labels and instructions before use.
• Performing patch tests and consulting your clients about allergies and sensitivities.
• Following safe application practices, including protecting the eyes, lips, and mucous membranes and ensuring adequate ventilation.
• Keeping products out of reach of children.

To the fullest extent permitted by law, MIX is not liable for allergic reactions, skin irritation, uneven results, staining of clothing or surfaces, or any other loss arising from the use or misuse of our products. Our total liability for any order is limited to the amount you paid for that order.

7. Mentorship and Training Services

Mentorship and Training services are paid for in full when ordered. Once purchased, services are non-refundable. Session dates, formats, and materials are set out at the time of purchase, and we may reschedule a session where necessary and will notify you by email if we do.

8. Orders, Pricing, and Payment

We accept credit card payments on the Site. By providing your payment information, you authorize us to access and use the payment instrument you have chosen and to charge the amount due to it. If we believe a payment violates any law or these Terms, we may cancel or reverse the transaction.

All prices are shown in the currency selected at checkout and exclude duties, import taxes, and brokerage fees for international orders (outside USA and CANADA). These Terms apply to all goods and services displayed on the Site at the time you access it, including products listed as out of stock. We make every effort to keep product information, descriptions, and images accurate, but we are not legally bound by them and cannot guarantee their accuracy. You agree that you purchase goods and services from the Site at your own risk.

We may modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order after processing your payment, we will refund the amount you paid. It is your responsibility to monitor your payment instrument to confirm receipt of any refund.

9. Intellectual Property

All content published and made available on the Site is the property of Tan Training and the Site's creators. This includes, but is not limited to, images, text, logos, documents, downloadable files, training materials, and anything that contributes to the composition of the Site. You may not copy, reproduce, or distribute this content without our written permission.

10. Consumer Protection Law

Where the Consumer Protection Act or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms will not limit your legal rights and remedies under that legislation. These Terms will be read subject to the mandatory provisions of that legislation, and if there is a conflict, the mandatory provisions of the legislation will apply.

11. Applicable Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario.

12. Severability

If any provision of these Terms is found to be inconsistent with or invalid under applicable law, that provision will be deemed void and removed from these Terms. All other provisions will remain in effect and the rest of these Terms will continue to be valid.

13. Changes to these Terms

We may amend these Terms from time to time to maintain compliance with the law and to reflect changes in how we operate the Site and how we expect users to behave on it. We will notify users of changes by email or by posting a notice on the Site. The version in effect when you place your order applies to that order.

14. Contact Details

We are here to help. For questions about products, storage, shipping claims, international orders, or training, contact us and include your order number so we can assist you quickly:

Phone: (647) 955-1300
Email: hello@mixsunless.com
Address: 26 Scollard Street, Toronto, ON

You can also contact us through the feedback form available on the Site.